I’m Beefed

Dear a certain service provider,

Do not expect complacency when your product does not work, and you fail to repair, or even respond to requests to repair it. Regardless of when I sign up for your product, I still share the same value as any other consumer. As an avid user and public supporter, I would expect that at least some form of support be given when my grievances are aired. Instead. I have to go out of my way to fix an issue myself by reinstating the problem to keep it running. All at my own expense.

I paid you. I shared your work. I follow you on Twitter. Why can’t you respond to a damn email or Direct Message? Are you too busy for a customer?

It makes me consider going somewhere else. That might not matter to you, but I’m especially all of my clients that I recommend your service to would be interested. I don’t mind if you’re busy. I understand that running a company is hard. I just want some kind of response to my grievances. Let me know that I am heard, and I will support you through the entire process.

I am not the average consumer. I am well educated on your product and its market. I use it all of the time, and I usually, if not always, am looking for means to an end with it. I respect it, and the work that you do. I am a voice of influence for hundreds in regards to its marketplace. Regardless, even if I I was merely a one-time user or a blow through that lives for over-stressing servers, my voice matters. It matters just as much as anyone else. Your duty is to respond to me, to help me, to make the best product for me. That’s your purpose. Otherwise, why are you even here?